What issue are you having?
Please select the issue you are having below.
Replace paper
Replace the paper in the receipt printer and queued receipts should start to print.
Reboot the receipt printer.
Switch the receipt printer off for 10 seconds and then back on again queued receipts should print
LED flashing?
Please check the top of the printer to see which LED is flashing
Clear paper jam
Clear paper jam and close printer front-queued orders should now print
Check waste strip bin.
Check that the waste strip bin is in place and correct if not queued orders should now print
Replenish
Replenish paper and ribbon
Restart LattePanda
Restart LattePanda by unplugging the power supply, leaving off for 10 seconds and plugging it back in. Queued orders should now print.
Correct Barcode
Scan the correct barcode. Check that the correct barcode number is on the screen and tap on ‘Process’.
Select ‘Open Start Up Pages’
Restart Device
Restart device by switching off the power supply, leaving off for 10 seconds and switching it back on. Device should now revert to the correct page.
Select ‘Open Start Up Pages’
Mymo Shortcut
Double tap the MymoKiosk shortcut on the desktop
Restart Device
Restart device by switching off the power supply, leaving off for 10 seconds and switching it back on. Device should now revert to the correct page.
Select ‘Open Start Up Pages’
Call our service engineer
Please use the following details to call our service engineer to help you with your problem.
Call Us On: 01234 567890
Email Us On: email@email.com
WELL DONE CUPCAKE!!
You have successfully solved your issue!
hello@my-moments.com
44 (0) 1686 625 100
MYMO by (Adventa)
83 Mochdre Industrial Park
Newtown Powys SY16 4LE
www.my-moments.com
